Privacy Policy

Last Updated: April 2026

1. Introduction

ClearHouse ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://clearhouse.co.uk or contact us for our services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a quote
• Contact us by phone or email
• Use our services

This information may include:

• Name
• Email address
• Phone number
• Address (for service provision)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Access times
• Pages viewed
• Referring website addresses

This information is collected only if you have consented to analytics cookies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Provide our clearance services
• Communicate with you about your service requirements
• Improve our website and services
• Send you relevant updates about our services (with your consent)
• Comply with legal obligations

4. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us provide and improve our services.

4.1 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, session management, and remembering your cookie preferences. You cannot opt out of essential cookies.

Analytics Cookies

With your consent, we use Google Analytics to understand how visitors interact with our website. This helps us improve our site and services. Analytics cookies collect information anonymously and report website trends without identifying individual visitors.

4.2 Managing Cookies

When you first visit our website, you will be asked to consent to the use of non-essential cookies. You can change your cookie preferences at any time by:

• Clicking on "Cookie Settings" in the cookie banner
• Clearing your browser cookies and revisiting the site
• Adjusting your browser settings to block or delete cookies

5. Legal Basis for Processing (UK GDPR)

We process your personal information under the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Contact form submissions are retained for 2 years unless you request earlier deletion.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

• Secure SSL encryption on our website
• Secure password-protected admin areas
• Limited access to personal data on a need-to-know basis
• Regular security reviews and updates

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: You can request copies of your personal data
• Right to Rectification: You can request that we correct inaccurate or incomplete data
• Right to Erasure: You can request that we delete your personal data in certain circumstances
• Right to Restrict Processing: You can request that we restrict the processing of your data
• Right to Object: You can object to our processing of your data
• Right to Data Portability: You can request that we transfer your data to another organisation

To exercise any of these rights, please contact us using the details below.

9. Third-Party Services

We may use third-party services that collect, monitor, and analyse data:

• Google Analytics: For website analytics (with your consent). Google's Privacy Policy
• Resend: For sending email notifications. Resend's Privacy Policy

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@clearhouse.co.uk
• Phone: 0121 689 2222

13. Complaints

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113